| We aim to fulfil most orders from stock within 2 working days. Orders made over a weekend or public holiday will be processed on the next working day. However in the event that we may need to place a special supplier order, delivery may be slightly longer. In these cases we will keep you informed of the anticipated delivery time.
UK Mainland
Total Price Upto £49.99 = £3.99 Delivery Charge
Total Price Over £50= £0 Delivery Charge
Overseas
For deliveries to Scottish Islands / Northern Ireland / Isle of Man, Europe, and International destinations please Contact us for information on delivery charges.
RETURNS POLICY
Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions:
* Items are returned carriage paid.
* Items are received in a resalable condition.
* Items should be returned unused in their original condition in order to secure a refund.
* Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
* Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
* We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
* All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.
* We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier. The Big Bike Book is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts. Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
DEPOSITS
On certain non stock or special order items, we reserve the right to charge a deposit of £100 or 25% of order value to the customers credi t / debit card, which is non returnable in the event of cancellation, based upon the customer's implicit instructions to order the goods on their behalf. We will contact you by telephone to discuss such orders with you. |